Nordstrom Local Melrose - Los Angeles, California

P Caporaso

I took some jeans here to get tailored, not only was the process not straightforward or convenient (I blame Nordstrom as a company for this) but my jeans were hemmed horribly. See the photos attached. I have washed them twice since picking them up nearly two and a half months ago.

I called to ask what could be done, the associates (as always) sounded like I was saying words they couldn’t comprehend. They then handed me over to the seamstress who instead of apologizing, acted like I was wrong and asked multiple times if I was sure I brought it there - without ever seeing the work- and then told me I needed to bring them in to prove it. Which like, duh - how would they be fixed otherwise? The issue is the reaction I received from something very straightforward.

Nonetheless I took them to a small dry cleaning business who are correcting them and hemming another pair (that I had planned to take to the Local) all for cheaper.

I think this place works great if you want to pick something up without driving to the Grove or Century City. Other than that, don’t waste your time. I’ve shopped at Nordstrom my whole
life and I’ve noticed like most that it just keeps get worse and worse service wise, has less product on the shelves (even before the smash and grabs), and has made its rewards system more rigid. This Local is no exception to that experience.

Nicole Crawford

This place is genius! Parking in the back. Everyone is super friendly. No Grove madness or waiting on delivery services. No brainer- highly recommend!

榎本成志

スタイリストさんが素敵です！

ここで買うというよりは　自分にあう服を選んでもらい、出来上がったらとりにくる。届けてもらう店です。

ドリンクが充実しておりますので
リビングルームでリラックスして服を選べます。

Irma Zandl

I don’t get how this place makes sense. It’s like retail has thrown in the towel. This is where you can have things delivered, altered, returned etc. and none has to actually be from Nordstrom.

keith dicke

I appreciate you, Rod was extremely helpful throughout everything, exchanges and fitting. Was attentive and had great advice for my upcoming wedding. Great customer service through and through. Easiest part of planning the wedding was this part, thanks again for making this as stress free as possible.

Asim Bharwani

Staff is always great but special shout-out to Walter. Went above and beyond more than most would even consider. Thank you Walter!

Eli Rice

I recently visited Nordstrom Local and was blown away by the convenience of this store! It's the perfect place to pickup online orders and do returns, and the fact that it's so close by is a huge plus. The staff is friendly and helpful, and they even offer alterations and embroidery services, which is a real game-changer for me. Overall, I highly recommend Nordstrom Local

Meg Lin

Unfortunately I never leave negative reviews, but after trying to return an item that was given a size too big, the blonde female sales associate was snide and quickly changed her mind in taking my item back because I “wore” it…as in I tried it on at home and realized it was way too big for me. Firstly, when one purchases an item one typically takes the tags off…and for that reason she said she would take it back and proceeds to ask me if I wore it. When I said yes at home she then quickly said she wouldn’t take it back. Yes, honestly I wore it as in at home in a second and took it off. Completely unprofessional and also heard them talking negatively afterwards…wrong field to work in as a sales associate. At least pretend to like your job, the jig is up!