Senior Response Ltd - Solihull

Amy Ah-kine

We have been working with Senior Response for over 20 years now. They are a very experienced over 50's telemarketing company. Michael and his team are very understanding of our business needs.

The team handling the calls are professional, has great empathy and provides an outstanding customer service.

Their call standards are excellent and there's constant review of their performance. Our requirements has not changed much over the years but recently, we have had more changes than usual; Michael and his team were very flexible and adapted to this quickly.

I would highly recommend Senior Response for their exceptional service.

Lisa Boase

We have worked with Senior Response for the past 18 months, during which they have provided invaluable support to our outbound call centre. Michael and his team dedicated them-selves to thoroughly understanding our business needs and requirements, ensuring they delivered comprehensive training to their staff to meet our specific needs. The team handling our calls consistently provides outstanding customer service, showcasing a professional and friendly attitude that truly focuses on customer satisfaction.

Their call standards are excellent, and they efficiently transfer calls to us when needed, ensuring a seamless continuation of the customer journey. Our requirements often change, but Michael and his team demonstrate remarkable flexibility, adapting quickly to fulfil our changing needs. I would highly recommend Senior Response for their exceptional service and commitment.

Neil Smith

Stellar Experience with Michael and the Team at Senior Response

We recently had the pleasure of working with Michael and his team at Senior Response. We initially set up a trial period, and I cannot speak highly enough of the experience.

The team at Senior Response went above and beyond to ensure that all our needs were met. They were always available to answer our questions and provided clear, concise information and feedback that helped us make informed decisions, making the entire process smooth and stress-free.

What stood out the most was their genuine care for our satisfaction. Michael and his team took the time to understand our specific requirements and delivered solutions that exceeded our expectations. Therefore, it is no surprise, that we continue to work with Senior Response today.

I wholeheartedly recommend Michael and the team at Senior Response to anyone in need of their services. They are a top-notch team that delivers exceptional results.

Penny

Aquability have been working with Senior Response for 5 years now and we could not be more delighted with their work they do for us.
Their pricing is fair and transparent, the agents who take calls and make calls on our behalf are professional and caring which is needed for our demographics.
The Account Management is proactive and will always go the extra mile, I would not hesitate to recommend them for any Contact Centre Services.

Christian Wilse

Senior Response takes the time to train staff to make sure your calls are answered and dealt with correctly. Have used other companies in the past but Michael and his team knows what they are doing and strongly recommend their services.

Harry Arnett

Been working with senior response for a while now, always seem to be on the ball and pass the calls across with appropriate notes.