Village of the Heights - Houston, Texas

Kim DuBose

I can only speak to the memory care services, but I cannot recommend this facility to anyone. When my mother first moved in a couple of years ago, there was an excellent director, but once she left, the quality of care declined significantly.

We were informed that my mother required a sitter to help monitor her, which we arranged. However, when the sitter sent us photos or reported the inadequate care my mom was receiving, she faced backlash from the director and head nurses. The sitter was prohibited from taking photos of my mother or sharing any negative information with us. We were the ones who hired and paid her, yet it felt like we had no say in her care. Without the sitter's assistance, I shudder to think of what my mother's condition would have been.

On a positive note, the staff on the 7 am to 2 pm shift were wonderful. They were honest and consistently went above and beyond. Sadly, the issues during the later shifts and the new director tarnished our experience. Many dedicated employees either left or were let go. The staff was overworked and there simply weren’t enough of them. On my mom's final day, I noticed that only one person was responsible for the entire floor, and she was sitting at a table absorbed in her phone.

Whenever we discussed concerns with the director, it felt as though the focus shifted back to us, leading me to worry that my mother’s care would be compromised. The director often lied, assuring us that issues were addressed when they were not. We encountered numerous problems that required multiple follow-ups.

I understand that every one of these places has its challenges, but this experience was incredibly frustrating for us during an already stressful period. You find yourself in a difficult situation when a loved one reaches a point where moving them could jeopardize their mental well-being and you feel stuck.

Emery Hanzel

Would not recommend this facility to anyone's love ones. Specifically the memory care staff, the evening crew do what they please and often on the phone while residents are watching TV. The activities are great, but only during weekdays, nothing on weekend. Be careful if you complain about, there is retribution. I complained for 4 months, and now my loved on is in a behavior hospital.

Mary Herbert

After carefully visiting more than 6 senior living facilities we decided on The Village of the Heights. Everyone is extremely nice, caring and friendly. I am extremely happy with our decision and cannot recommend enough!

Melody Sapp

ABOVE AND BEYOND!! Takes great care of my parents and ensures that I am in the loop of all things changing. Mom was resistant to leave home but this facility has given her life again. Trust Monique, she will not lead you astray.

Unknown Unknown

Finding a senior living community with caring and passionate staff is truly a blessing. I am thankful everyday for everyone at The Village of the Heights. Their compassion, empathy and love they show to their residents is apparent from the second you walk in. We are grateful to have our mom in wonderful hands.

Joshua Bentley

Lana and Pam bring warmth to the community from the moment you walk in the door. The Executive Director is incredibly knowledgeable and friendly. Trust The Village of The Heights when it comes to senior living.

Tamara Head

Cherri Washington, Director of Sales & Marketing, have my mother and I a tour a few weeks ago of the Village of the Heights. What a difference it makes to know that your senior loved one will be cared for by such kind people. As we worked our way through the facility, the residents seemed content and happy. I firmly believe that the staff affects the happiness of the residents. If your loved one wants to live independently or if they need extra care, the Village of the Heights offers those services as well. Cherri is warm, welcoming and put my mom right at ease, immediately.

Linda W Taylor

My family member has been a resident for 1.5 yrs. The staff is kind, caring & considerate. The kitchen & dining room staff provide good food & very special service to ensure residents are well fed & comfortable. They remember each resident’s preferences. It’s beautiful how they care. The receptionist staff are courteous & always willing to assist. The facility is kept clean & the nursing staff does a good job. The activities have been very engaging until this pandemic has sadly arrested (for the most part) the feeling of “community”. All in all the “Village People” provide a nice home!