Comox Valley Seniors Village - Courtenay, British Columbia

Kristy Miller

We are so incredibly happy with the care of our Mom at Comox Valley Seniors Village Long Term Care. The staff are wonderful, kind and so consistent with their care. The facility is bright and lively and there are so many activities each day for the residents to be involved in, including outings to restaurants and scenic drives. We truly could not be happier with CVSV. We HIGHLY recommend having your loved one live here!

Judy Goddard

Wonderful Care Aides,that are so kind, patience and just go beyond their job duties. My mother enjoyed living there for 2.5 yrs. Every one from top management (Miranda) and maintenance men and kitchen/dining room were just wonderful. I hope I haven't forgotten anyone as they all were sO great to my mom and me

Valerie hossain

I have lived in the Comox Valley for my entire life and I have heard whispers through the years. What I have witnessed is a staff that is dedicated to making their residents have a safe, fun and updated facility. They have done an amazing job of including the community and expanding their programs for more interest. I adore that they strive to include as many local resources as possible. I highly recommend.

Caffyn Jesse

My mother is in residential care here, and we feel so very fortunate. The staff are so caring and warm. The facility itself is very beautiful, and very thoughtfully designed. The food is amazing. There are recreational activities and special outings that keep Mom's spirits high. Daily care - even with staff shortages and COVID protocols - is tender and timely. Huge gratitude to CVSV!

Jane Hadley

Comox Valley Seniors Village, residential care, has been our family member's home for 4 1/2 years- since spring 2018. CVSV have been dealt the same hand as all long term care facilities in Canada- staffing issues compounded by a years long pandemic. What has amazed me is the dedication of so many of the staff members and their perseverance in the face of all the uncertainties in health care. Dealing with staff turnover is definitely a challenge for residents, families, and other staff- and it is never going to be seamless. But we have learned to trust the process and to participate in giving constructive feedback through the designated channels. We have always had our concerns answered and addressed.

The facility is clean and infection protocols are followed. To their tremendous credit they avoided any major Covid outbreaks among residents and coped with illness-related staff absences as best they could. There was never a time when we felt our loved one's level of care was endangered. That was absolutely not the experience of many families at other facilities across the province and across the country, and we are exceedingly grateful to them for this.

We have observed that CVSV demonstrates ongoing efforts to continually improve the lives of their residents and to attract dedicated staff. We understand that as new facilities open in the area, the old illusion that "the grass is always greener" kicks in. That can make it challenging for facilities like this one to attract and retain staff in a tough market, but we are confident that this will even out. Meanwhile, we hope prospective staff as well as residents and their families will give this solid, “tried and true” facility a second look and continue to build this vibrant community.

KRSY FOX

Comox Senior Village went out of their way to ease my grandmother and our family into long term care. She was taken care of and their communication was excellent. They take the time to get to know everyone that lives there and their families, their support means so much to us. I highly recommend they went above and beyond for us.

Tricia Somerville

My Mom has been at Comox Valley Seniors Village for 9 years due to Alzheimer’s. During this time we’ve seen many changes and a lot of staff turnover but through it all, Mom’s care has not suffered. We appreciate all they do for Mom and the care snd compassion shown to her. .

Karen Melnyk

My experience at CVSV has always been very good. I feel like I can participate as a partner in care. I have been welcomed to stay for meals and participate in events. Staff are accommodating and have a good rapport with the residents.