Heritage Senior Residences - Houston, Texas

Mildred Burnside

My assistant manager Maya is the best. She was kind, courteous, and professional. When assisting me with paperwork, she did it with ease. She answered all of my questions and even made some good suggestions as. I never felt so much at home.I look forward to being a part of the Heritage Senior family. Thank you Maya with all my heart.

Jackie

I just want to take a moment to Express my appreciation for Maya and all the hard work she puts in the office of the patient of being staying here.She's helpful and Professional and always willing to assist with any questions or concerns! ASKS FOR MAYA SHES THE BEST.

Cyndi Ware

I’ve waited three months to write this review to ensure it’s objective. This is my first negative review for any apartment. I rarely post negative reviews for anything.

The good: Convenient to many things, Memorial Park 3 min drive. Lovely common area, each apt. has their own balcony, energy efficient windows and appliances. a place for w&d. Maintenance were polite and hardworking.

The bad: The negative reviews here are accurate. Corporate-managed income based apts often prioritize profits over residents. Atlantic Pacific Properties is the management company-- their staff lack basic interpersonal skills. Instead of multiple managers, they should invest in competent on-site staff.

Politeness and courtesy were foreign concepts. Their corporate website claims to treat tenants with "integrity" and "respect," um, NO. Reaching AP corporate was also frustrating, with delayed responses and little follow-through. Communication was nil. As an example our laundry money card machine was stolen off the wall; tenants were never notified--and it was never replaced. During a storm, we received NO warning that the electric pump would leave us without water.

The noise from nearby bars was disruptive to sleep. There were some unsavory characters and can't understand why they don't screen better. Big problem with dogs urinating and defecating. Smokers in the building despite being a NO SMOKING building

After 9 months I did NOT renew my lease. I know of other tenants who didn't either--for me it wasn't my apartment, it was the poor management.

For peace of mind, I recommend seeking smaller, locally-owned communities that prioritize tenant well-being. Posted this Oct 2024--things may have changed. Check if there has been a change in management, since these are new LIHTC apartments and conveniently located to many things--aside from the prior poor management (and the the bars ) they are very nice apartments.

retha rambin

1 star is more than this place deserves. I have lived here 6 months and I never imagined I could hate a place so much. Maya is the rudest leasing manager I have ever met in my life. I could write pages of all that is wrong with this place but I don't have the energy. I will just say that for starters, the design and building could not be more poorly planned or inferior in construction. Secondly, most of the residents here are ridiculously and inconsiderately LOUD at all hours and because of the poor construction, you can hear everything from the entire complex. Hate, hate, hate ... the ninth circle of hell - it's here.

Patricia Casanova

Thanks Maya for giving me something to look forward to. Thank you for treating me with Respect & kindness, i truly appreciate all the Help you've given me. Looking forward to making this place to call home.

Joanna Beale

I am a current resident. I moved in last August. I will NOT be renewing my lease.
I will start with the good. The two maintenance men are amazing. They are very friendly and will answer any questions.
Now, to the down side…where do I start?
First, the deposit was not explained to me. I didn’t know that I had a balance before moving in.
2. The construction of my apartment is not good. I’m still having trouble closing my laundry area doors.
3. Speaking of washer/dryer. I paid for w/d rental from the very beginning but the units didn’t arrive until several weeks later. I called and email and I was met with excuses and “it will be here tomorrow” this went on for weeks. I was never compensated for the month that I paid for without the w/d.
3. Fire alarms go off all hours of the day and night. For no reason.
4. I have a fob that still doesn’t work. There is no access to the common area after office hours. I work so I can’t enjoy it. You need a fob to access the gym/workout room so right now it’s taped open for access.
4. My daughter said the front door is unlocked and accessible to anyone. Where is the security? I don’t feel safe.
5. Packages are being stolen from front doors and there are cameras in the hallways but no one is being held accountable when asked to view the camera footage.
6. The front elevator is already broken it the building, and the build is not even a year old. We don’t know when it will be fixed because the sign basically says it will be broken indefinitely.
6. Someone is always peeing in the elevator and front lobby.
7. The young lady in the office is rude. On the phone and in person.
I feel that Ms Ashley is trying to accommodate but has a lot going on behind the scenes with this building.
8. I was given a letter that stated that I needed to sign something pertaining to an audit. I called and was told that the paperwork was to be left on my door. (Since I work) It never was left. On a Saturday I went to the office and signed something but was told that there was another paper I needed to sign. The printer was not working so the lady said she would leave it at my door. I’m still waiting. This paper was to be completed by 5/3/24. I did what I was supposed to do.
9. Now we have no lights or water after the storm. Lights u can understand but no water? WHY!!!
This is the last straw. Where is the back up generator?
I’m so done!
I do like my apartment. It’s adorable but it comes with too much baggage, unfortunately.

Avo walker

My mother lives here and the management is horrible. She moved in a few months ago and was told she only had to pay a deposit. They come back a few months later saying she owe rent. The girl Miya always has an attitude and talking to her like she's a kid. They are unprofessional and rude. These people are elderly and deserve more respect.

Allen

Maya helped me out alot I really can't thank her enoughI love my places best birthday gift ever