Papa Johns Pizza - Winter Haven, Florida

Christy Jones

The GM is nice. That’s where the positives end.

Ordered at 9:20, ordered “on the way & expected to be delivered at 10:13, got a text at 10:05 that the order was “missing”, called the store & no one knew where my order was or who picked it up, after 10 mins of talking & back & forth the GM said they would re-make it & send it.

11:05 order arrived & get this- - - WRONG ORDER!!! Yep. Called back at 11:09 & GM had “no idea” how that happened. Refund or they might be able to remake again

Remake for the 3rd time is the decision- just for giggles this time. So that was 11:15 (3rd order placed). It arrived at 12:45AM. Joke. Unprofessional. I’m kinda speechless on this.

Lemon pepper wings are absolutely disgusting & drenched in buffalo sauce.

Avoid. They are rated a 3.0 or whatever it is for a reason.

William Adams

22 Nov 24
Had door dash delivery, and my pizza wasn't even warm. Was ready at 410 and disnt get to my place for 28 minutes. On a bad day its 10 minutes. Guess this store is a total joke.
STAY AWAY !!!!

It's supposed to be HOT. Today, I ordered a large pizza with bacon. It has no sauce(because it's overcooked). I'm not sure why they forgot to put more than a piece of bacon on each slice, but that's a failure. They should go to robots since it's proven that the humans you have working for you have NO IDEA how to make a pizza correctly. This has to be the most dried out pizza I've ever seen. I should have looked at all the terrible reviews before I ordered from here. I'll be sticking with any pizzas besides a PAPA John's. If I were you, I wouldn't order from here. It will be a total waste of your time and MONEY. It's pretty bad when you have to throw away a pizza and make something else for dinner since this store is a total JOKE and has a problem doing one of the easiest jobs in the world. They seriously should go to robots. I bet they can put sauce from end to end, LIKE IT SHOULD BE. I bet they could put the correct amount of toppings on the ENTIRE 🍕.《That right there has more toppings than my pizza did.
I don't know how a manager could let a dried up and burnt pizza be given to a customer. I could have gone to Publix right next to this and bought a frozen pizza that would have be better than this worthless pizza I paid 12$ for.

Shawn Gulley

We decided to order from Papa John's because we wanted something different from our usual pizza place; I can say our experience was different from our expectations. We ordered at almost 5pm and the app said it would be about 45 minutes. When it was 6:10 we called the store to make sure our order was placed and were told by the manager that they were running a little behind. We were patient, which is troublesome with a 9 year old and two 8 year olds, but we were able to keep them calm.

Two hours after we ordered the pizza finally showed up. My wife's food was burnt she the rest was undercooked.

We have no incentive to ever order from this place again. The service is terrible, the food was nasty, and that's pretty bad for the extra food expense of choosing to eat at a Papa John's.

* FOLLOW-UP *
The owner responded to my review and provided their email so they could reach out and make it right. I sent my info and still have not heard back, not a single word. I see the owner has sent the same responses to other negative reviews and now I'm curious if other reviewers have had the same result. I'm hoping it's not a ploy just to appear as if they are resolving issues on reviews when in fact they are not.

glamour Love

I will never eat here again I called to place a order. I walked n a lady who claim to be the manager was went to grab my order to bring it to. I look to the left the cook named Chloe scratch the back of her hair and proceeds to make pizza Chloe did not wash your hands. I let the manager know what I seen. And I told the manager I don't feel comfortable eating it if she made my food because of what I just. The girl with the green shirt who claim to be a manager she didn't have a name tag on but she did tell the cook name Chloe to wash her hands. Chole asked her why. The girl who kind of manager she just said just wash your hands . I will never eat here again I called corporate I was a regular here for years never again. I'm glad that I walked in early and saw that. It won't get my money again.

Derek Allcock

Friday night for the most part is typically pizza night. This particular night I bought Papa John’s pizza from Winter Haven Papa John’s. My wife and I decided if we wanted to try their new papa bowls. We ordered the Italian meats and the chicken Alfredo bowls along with some other pizzas and sides. When my wife returned home with the pizza and I pulled the bowls out of the sleeves that they were packaged in the Italian meats one looked great. The chicken Alfredo one looks like somebody’s leftovers. I called the store to inform them after I had taken a picture of the bowls.  The manager of the store asked me to bring the bowl back along with the pictures that I had taken so that they could see for themselves. I hopped in my car and headed back to Papa Johns. When I got there I showed the pictures of the pizza bowl and the girl looked at the pizza bowl that I brought back and then asked me if I had any pictures from before we ate any of it. I told her that we did not eat any of it and that this is what it looked like as soon as we got it home and took it out of the sleeve. She informed me that they do not send any products out that look like this. I reiterated that we did not eat any of it and that everything else looked great but that this one came like this and looked like someone’s leftovers. Once again she told me that nothing leaves their store looking like that. I asked her if she was calling me a liar and why I would do this for just half a pizza bowl. I had ordered 2 other pizzas, another pizza bowl, and 3 sides. Why would I complain about just half of a pizza bowl if there was nothing wrong with it when we got it? She then rudely said that she remade it, grabbed the pizza bowl I brought back with me and walked off. I do not remember this girl’s name, but that was terrible customer service and I believe I should have been warranted the benefit of the doubt. I literally do not understand what I would have had to gain from complaining about half a pizza bowl and driving all the way back to the store, just for half a pizza bowl. I understand not everyone is honest and will do some shady things or straight up wrong things just to get ahead. But half a pizza bowl? Really? Being basically called a liar over half a pizza bowl? I spent almost $80 for this dinner and I just wanted to have quality food and service. I’m very disappointed. We have been loyal customers to this particular store for quite some time and now this experience has me questioning if I ever want to order food from this establishment again.

This is unacceptable. Papa Johns Pizza.

The only reason this is 2 stars instead of 1 star is because they replaced the bowl.

Lou-Anne Pittman

My pizza is "ok" but I ordered a "well done crust" I will have to put in in my oven to
" crisp the crust ". Otherwise I guess I am satisfied

Marla Wolfe

Ordered it from Uber eats. Worst pizza I ever had. It would been better to eat a frozen pizza from the grocery.

Robynn Hamrick

$50 for 2 large pizzas and didn't even add the pepperoni to the "Pepperoni, Sausage, and Six Cheese Pizza." Manager didn't even offer to fix it, refund money (at least for the one pizza), or give credit. 🙄 Lots of other Pizza places in the area.